Windows Hello for Business - Couldn't turn on the Camera

Andres Bohren

2022-03-29

Hi All,

I've been using Windows Hello for Busindess with Face recocnition since a long time on my Surface Laptop 3. This week it stopped working suddently with the Message "Couldn't turn on the Camera".

Even the Driver and Firmware Update did not help.

The Camera App is working just fine. Also in Teams the Camera works fine.

In the End i remved the two Cameras in the Device Manager (devmgmt.msc) and searched for new Hardware. The Camera where added back again and Windows Hello for Business Face recocnition did work again.

Regards

Andres Bohren

Andres works as a Senior Microsoft Cloud Engineer/Architect for midsize to large Enterprises at isolutions in Switzerland. He has a special focus on M365 including Identity, Messaging, Communication, Security and PowerShell but also some Azure Technologies. He is Co-Organisator of the Microsoft 365 Community Schweiz Meetup group and was Speaker at several other Meetups or Conferences. He likes good Food, his Bike and nice Dive spots all over the World.