Windows Hello for Business - Couldn't turn on the Camera

Hi All,

I've been using Windows Hello for Busindess with Face recocnition since a long time on my Surface Laptop 3. This week it stopped working suddently with the Message "Couldn't turn on the Camera".

Even the Driver and Firmware Update did not help.

The Camera App is working just fine. Also in Teams the Camera works fine.

In the End i remved the two Cameras in the Device Manager (devmgmt.msc) and searched for new Hardware. The Camera where added back again and Windows Hello for Business Face recocnition did work again.

Andres Bohren